Jo Gets To Look After Her Customers

Next time you call Astley Hire for powered access it could well be Josephine Lundy who you speak to. You'll soon get to realise that Jo's job is to make sure the hire service you get from Astley, is a benefit you really value.

Over the last couple of years more customers have recognised the value they get from dealing with a local, independent hire company. As a result the Astley Hire Access and Training divisions have steadily expanded.

With this growth the Access team recognised that personal attention to customer service might suffer. This change wouldn't fit with the basic ethos that lead to the growth in the first place so the search for a new team member was on.

Jo introduced herself at the right time. After 7 years with a national hire company she wanted to get back to a satisfying career where looking after customers is the priority. She believes Customers need a single contact to deal with and coordinate all aspects of their hire. They don't want passing around various departments, chasing the right person to speak to. Customers want all aspects of the hire to be easy and reliable. They don't need excuses, delays and broken promises.

The Job description was right up Jo's street. To sum it up "LOOK AFTER YOUR CUSTOMERS to the best of your abilities". Although, she did have a concern about one thing:

"Customers want someone on the phone who knows about the equipment, they don't have time for a 'Jack of all trades' who doesn't really understand what they're talking about."

It has come as a refreshing surprise for Jo to see how quickly her "abilities" and specialist knowledge is being built up.

The training and equipment inductions have been intensive. Jo will be fully IPAF qualified to advise, select and even operate all categories of Powered Access equipment. However she does admit it takes more than training to become an expert.

"There is so much more that comes from experience. By specialising on scissor lifts and booms I'll get there quicker. In the mean time Dave, Michael and Caryanne are so supportive I can make sure my customers don't lose out."

Jo's in the right place now to look after her customers properly. Somewhere she can be confident that providing a top quality service is the priority. At Astley Hire she has the rest of the Access Team to back her up and deliver what is promised.

To get in touch with Jo, email jlundy@astleyhire.co.uk or call 01942 608822 extn. 605 or 212

For more about Astley Hire Powered Access visit www.hireaccessplatforms.co.uk

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